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Help with your files

What happens when I switch tools?

Each tool starts with a fresh file selection and its own default settings. Switching tools clears the previous tool’s selected files, previews and undownloaded results. Download your finished files before switching, then choose the file in the next tool.

How do I know my file is processing?

A progress dialog appears while a file opens, converts or generates a download. It shows the current step and elapsed time. Image batches also show the percentage of files processed, including any that failed. For tasks without a reliable percentage, the animated bar shows activity instead of an estimated completion figure.

Can I cancel or change settings?

Settings and file controls are locked during processing. Choose Cancel task or the close button, then choose Keep working or Cancel task. Closing the dialog stops the task only after confirmation. Completed batch downloads remain available. After stopping, you can change settings, replace a file or start again. Save your results before leaving this page.

What can I do with audio?

Batch convert audio to MP3, WAV, M4A/AAC, FLAC, Ogg Vorbis or Opus. Trim and adjust a recording, join recordings in order, or split a recording into timed parts. Choose sample rate, mono/stereo, volume and fades. Download completed files individually or prepare a ZIP.

Why does audio take time to open?

The first audio operation downloads about 8 MB of processing software (31 MB once unpacked); recordings stay on your device. Use up to 20 files, 100 MB each and 250 MB combined. Recordings and joined output are limited to 30 minutes. Complex or large jobs may need a desktop browser with more memory. Cancel stops the worker.

Why does my audio sound different?

The timing preview is a lightweight mono copy without export effects. Listen to the exported file to check volume, fades, quality and channels. Lossy encoders may add delay or padding; use WAV for precise cuts. WAV and FLAC can be larger and cannot recover lost detail. Source tags, chapters and artwork are not copied. Ogg, Opus or FLAC playback varies by browser, even when conversion succeeds.

A PDF cannot be opened or merged

Password-protected PDFs, interactive forms and signature fields are not supported. Export an unencrypted, flattened copy from the original application and try again. PDF jobs allow up to 30 files and 100 MB total, with at most 500 pages. Complex documents may need smaller batches.

How do I split a PDF?

Choose one PDF in Split PDF, then enter pages such as 1-3, 5, 8. The output is one PDF in the order entered; repeated pages are included once. Use separate runs for separate output files. Open your download and check the pages before sharing it.

How are images placed in a PDF?

Images to PDF places one picture per page, in your chosen order, without stretching or cropping. Pictures are converted to JPG with a white background and limited to 4,096 pixels on the longest side. Choose A4, Letter or pages fitted to each image.

The result is above my KB target

The compressor lowers quality at the dimensions you selected. Some pictures cannot fit within a very small limit this way. Choose a smaller Image size, such as 1,280 or 800 pixels, and convert the original again. Use JPG, WebP or AVIF for target-size compression. Check the download before using it.

The converted image is larger than the original

A different format does not always produce a smaller file. PNG, BMP and TIFF can be much larger than a compressed photo. Try Image Compressor and compare the size shown beside each result. Keep PNG when preserving sharp graphics or transparent pixels matters more than file size.

A large image fails or the page closes

Try one file at a time and choose a smaller Image size before converting. Closing other tabs may free memory. Files may fit the displayed admission limits but still exceed a device’s decoding capacity. If necessary, use a device with more available memory. Refreshing clears the queue, so save completed results first.

I cannot find my download

Use Save beside a completed result, or Download all images as ZIP below the file list. Check the browser’s downloads list and its selected download folder. On an iPhone or iPad, also check Downloads in the Files app. If an image opens in a tab, use your browser’s save or share action. Open a ZIP file to extract its images before uploading them elsewhere.

An SVG or HEIC file is rejected

SVG must be a self-contained static drawing. External references, embedded content, scripts and unsupported SVG elements are rejected. HEIC and HEIF have multiple variants, and some cannot be decoded. Make sure the original file is available on the device and is not a cloud placeholder. Renaming a file extension does not change its actual format.

My animation, metadata or print colors changed

These tools export still images. Animation becomes one frame, and TIFF exports one selected page. Source EXIF, GPS, DPI and color profiles are not copied. This version is intended for screen images, not color-critical print work or archival preservation. Keep your original.

Still need help?

Contact ConvitAll support with the error message and browser details. Please do not send sensitive images.

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